Refund & Cancellation Policy

1. Free trial

Every new account can use Ginn free for 7 days without providing a payment card. If you do not subscribe, the trial simply ends and you are not charged.

2. Subscriptions & billing

Paid plans are billed in advance in Indian Rupees for the chosen period (monthly or annual), plus applicable GST. Your subscription renews automatically until you cancel.

3. Cancellation

You can cancel any time from your account or by writing to our contact page. Cancellation stops future renewals. You keep access until the end of the period you have already paid for.

4. Refunds

• Monthly plans: If you are not satisfied, contact us within 7 days of your first payment for a full refund of that month. After 7 days, the current month is non-refundable, but you can cancel to avoid future charges.
• Annual plans: Eligible for a full refund within 7 days of purchase. After that, we may offer a pro-rata refund of unused full months at our discretion.
• Service issues: If a technical problem on our side prevents you from using Ginn and we cannot resolve it in reasonable time, we will refund the affected period.

5. How refunds are processed

Approved refunds are made to the original payment method, usually within 5–10 business days, depending on your bank or payment provider. GST charged on a refunded amount is adjusted as per applicable law.

6. Non-refundable items

Custom onboarding, bespoke report development, or one-off professional services are non-refundable once delivered, unless otherwise agreed in writing.

7. Contact

For any billing question, email our contact page or reach us via the contact page. We aim to respond within one business day.

This document is a general template provided for convenience and does not constitute legal advice. Please have it reviewed by a qualified professional before relying on it.